Performance Evaluation and Dimensioning of GIXMcN Systems through Kernel Estimation
Joint Authors
Kerbache, L.
Atuncar, G. S.
Cruz, F. R. B.
Gontijo, G. M.
Source
Mathematical Problems in Engineering
Issue
Vol. 2011, Issue 2011 (31 Dec. 2011), pp.1-20, 20 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2011-10-26
Country of Publication
Egypt
No. of Pages
20
Main Subjects
Abstract EN
We extend the analysis of queueing systems for real-life situations, where the arrival pattern of customers is unknown.
In real systems, we must understand how the choice of a method of estimation influences the configuration of the system.
Using kernel smoothing, we evaluate algorithms to estimate performance measures of a GIX/M/c/N system, including the invariant probability distribution of the number of customers in the system, the blocking probability, the average queue size, and the average client queue time.
We successfully apply the method to the arrivals to a call center to plan and improve the performance of these important queueing systems.
American Psychological Association (APA)
Gontijo, G. M.& Atuncar, G. S.& Cruz, F. R. B.& Kerbache, L.. 2011. Performance Evaluation and Dimensioning of GIXMcN Systems through Kernel Estimation. Mathematical Problems in Engineering،Vol. 2011, no. 2011, pp.1-20.
https://search.emarefa.net/detail/BIM-464717
Modern Language Association (MLA)
Gontijo, G. M.…[et al.]. Performance Evaluation and Dimensioning of GIXMcN Systems through Kernel Estimation. Mathematical Problems in Engineering No. 2011 (2011), pp.1-20.
https://search.emarefa.net/detail/BIM-464717
American Medical Association (AMA)
Gontijo, G. M.& Atuncar, G. S.& Cruz, F. R. B.& Kerbache, L.. Performance Evaluation and Dimensioning of GIXMcN Systems through Kernel Estimation. Mathematical Problems in Engineering. 2011. Vol. 2011, no. 2011, pp.1-20.
https://search.emarefa.net/detail/BIM-464717
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-464717