Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship
Joint Authors
Galan, Chardee
Coelho, Ken Russell
Source
International Journal of Family Medicine
Issue
Vol. 2012, Issue 2012 (31 Dec. 2012), pp.1-5, 5 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2012-06-25
Country of Publication
Egypt
No. of Pages
5
Main Subjects
Abstract EN
Recent empirical findings document the role of nonverbal communication in cross-cultural interactions.
As ethnic minority health disparities in the United States continue to persist, physician competence in this area is important.
We examine physicians' abilities to decode nonverbal emotions across cultures, our hypothesis being that there is a relationship between physicians' skill in this area and their patients' satisfaction and outcomes.
First part tested Caucasian and South Asian physicians' cross-cultural emotional recognition ability.
Physicians completed a fully balanced forced multiple-choice test of decoding accuracy judging emotions based on facial expressions and vocal tones.
In the second part, patients reported on satisfaction and health outcomes with their physicians using a survey.
Scores from the patient survey were correlated with scores from the physician decoding accuracy test.
Physicians, regardless of their ethnicity, were more accurate at rating Caucasian faces and vocal tones.
South Asian physicians were no better at decoding the facial expressions or vocal tones of South Asian patients, who were also less likely to be satisfied with the quality of care provided by their physicians and to adhere to their physicians' recommendations.
Implications include the development of cultural sensitivity training programs in medical schools, continuing medical education and public health programs.
American Psychological Association (APA)
Coelho, Ken Russell& Galan, Chardee. 2012. Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship. International Journal of Family Medicine،Vol. 2012, no. 2012, pp.1-5.
https://search.emarefa.net/detail/BIM-467269
Modern Language Association (MLA)
Coelho, Ken Russell& Galan, Chardee. Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship. International Journal of Family Medicine No. 2012 (2012), pp.1-5.
https://search.emarefa.net/detail/BIM-467269
American Medical Association (AMA)
Coelho, Ken Russell& Galan, Chardee. Physician Cross-Cultural Nonverbal Communication Skills, Patient Satisfaction and Health Outcomes in the Physician-Patient Relationship. International Journal of Family Medicine. 2012. Vol. 2012, no. 2012, pp.1-5.
https://search.emarefa.net/detail/BIM-467269
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-467269