Developing Student Housing Quality Scale in Higher Institutions of Learning : A Factor Analysis Approach

Abstract EN

The researchers developed an instrument for measuring student housing quality (SHQ) in Higher Institutions of Learning (HIL) in Ghana.

The paper sought to validate the student housing quality scale (SHOQUAL) through factor analysis approach.

700 respondents were sampled from two public HIL in Ghana in a cross-sectional survey that used a self-administered structured questionnaire for data collection.

Confirmatory factor fnalysis (CFA) was conducted to detect the underlying latent variables that significantly determine SHQ in Ghanaian HIL.

The findings indicate that four emerged SHQ dimensions relevant to the research context were labelled as follows: core facility quality, enabling facility quality, support facility quality, and cost of housing.

The constructs in the derived model possess high reliability and validity.

Student housing service providers could conveniently use the derived instrument items for measuring SHQ in HIL.

Implications are discussed and limitations are noted.

The paper contributes to the literature in the areas of models of service quality in student housing management in HIL.