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Opinion Mining from Online User Reviews Using Fuzzy Linguistic Hedges
Joint Authors
Dalal, Mita K.
Zaveri, Mukesh A.
Source
Applied Computational Intelligence and Soft Computing
Issue
Vol. 2014, Issue 2014 (31 Dec. 2014), pp.1-9, 9 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2014-02-20
Country of Publication
Egypt
No. of Pages
9
Main Subjects
Information Technology and Computer Science
Abstract EN
Nowadays, there are several websites that allow customers to buy and post reviews of purchased products, which results in incremental accumulation of a lot of reviews written in natural language.
Moreover, conversance with E-commerce and social media has raised the level of sophistication of online shoppers and it is common practice for them to compare competing brands of products before making a purchase.
Prevailing factors such as availability of online reviews and raised end-user expectations have motivated the development of opinion mining systems that can automatically classify and summarize users’ reviews.
This paper proposes an opinion mining system that can be used for both binary and fine-grained sentiment classifications of user reviews.
Feature-based sentiment classification is a multistep process that involves preprocessing to remove noise, extraction of features and corresponding descriptors, and tagging their polarity.
The proposed technique extends the feature-based classification approach to incorporate the effect of various linguistic hedges by using fuzzy functions to emulate the effect of modifiers, concentrators, and dilators.
Empirical studies indicate that the proposed system can perform reliable sentiment classification at various levels of granularity with high average accuracy of 89% for binary classification and 86% for fine-grained classification.
American Psychological Association (APA)
Dalal, Mita K.& Zaveri, Mukesh A.. 2014. Opinion Mining from Online User Reviews Using Fuzzy Linguistic Hedges. Applied Computational Intelligence and Soft Computing،Vol. 2014, no. 2014, pp.1-9.
https://search.emarefa.net/detail/BIM-494553
Modern Language Association (MLA)
Dalal, Mita K.& Zaveri, Mukesh A.. Opinion Mining from Online User Reviews Using Fuzzy Linguistic Hedges. Applied Computational Intelligence and Soft Computing No. 2014 (2014), pp.1-9.
https://search.emarefa.net/detail/BIM-494553
American Medical Association (AMA)
Dalal, Mita K.& Zaveri, Mukesh A.. Opinion Mining from Online User Reviews Using Fuzzy Linguistic Hedges. Applied Computational Intelligence and Soft Computing. 2014. Vol. 2014, no. 2014, pp.1-9.
https://search.emarefa.net/detail/BIM-494553
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-494553