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Expectations Confounded : Patients Are Satisfied with THR and TKR Delivery in Australian Public Hospitals—A Multisite Case Study
Joint Authors
Sheppard, Lorraine
Walters, Julie Lynette
Mackintosh, Shylie
Source
Issue
Vol. 2012, Issue 2012 (31 Dec. 2012), pp.1-6, 6 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2012-12-04
Country of Publication
Egypt
No. of Pages
6
Main Subjects
Abstract EN
Background.
The popular media infer that satisfaction with waiting lists for total hip or knee replacement surgery is poor; however, there is little supporting evidence for this.
The purpose of this study was to describe patients satisfaction with the service they received for joint replacement surgery in a public hospital.
Methods.
A cross-sectional design was used to survey 450 patients.
Data was analysed descriptively and chi-squared analyses (significance level of P<0.05) were used to examine associations between variables.
Results.
The response rate was 71%.
Nearly three-quarters (n=312) of the sample were “very happy” with the service and 92.0% (n=379) indicated that they would have their surgery again.
Satisfaction was significantly associated with waiting time to the first appointment (chi-square; P=0.002), whether the patients enquired about their waiting time (chisquare; P=0.003), and the number of preoperative appointments (chisquare; P=0.04).
Most participants reported a maximum acceptable waiting period for initial appointment of less than 6 months but nearly half waited longer.
Conclusions.
The perception that patients are unhappy with elective surgery services in Australia may be unfounded despite many waiting longer than they consider appropriate.
American Psychological Association (APA)
Walters, Julie Lynette& Mackintosh, Shylie& Sheppard, Lorraine. 2012. Expectations Confounded : Patients Are Satisfied with THR and TKR Delivery in Australian Public Hospitals—A Multisite Case Study. ISRN Public Health،Vol. 2012, no. 2012, pp.1-6.
https://search.emarefa.net/detail/BIM-510503
Modern Language Association (MLA)
Walters, Julie Lynette…[et al.]. Expectations Confounded : Patients Are Satisfied with THR and TKR Delivery in Australian Public Hospitals—A Multisite Case Study. ISRN Public Health No. 2012 (2012), pp.1-6.
https://search.emarefa.net/detail/BIM-510503
American Medical Association (AMA)
Walters, Julie Lynette& Mackintosh, Shylie& Sheppard, Lorraine. Expectations Confounded : Patients Are Satisfied with THR and TKR Delivery in Australian Public Hospitals—A Multisite Case Study. ISRN Public Health. 2012. Vol. 2012, no. 2012, pp.1-6.
https://search.emarefa.net/detail/BIM-510503
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-510503