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The Role of Usability in Business-to-Business E-Commerce Systems : Predictors and Its Impact on User's Strain and Commercial Transactions
Joint Authors
Ellwart, Thomas
Konradt, Udo
Lückel, Lüder
Source
Advances in Human-Computer Interaction
Issue
Vol. 2012, Issue 2012 (31 Dec. 2012), pp.1-11, 11 p.
Publisher
Hindawi Publishing Corporation
Publication Date
2012-08-30
Country of Publication
Egypt
No. of Pages
11
Main Subjects
Abstract EN
This study examines the impact of organizational antecedences (i.e., organizational support and information policy) and technical antecedences (i.e., subjective server response time and objective server response time) to perceived usability, perceived strain, and commercial transactions (i.e.
purchases) in business-to-business (B2B) e-commerce.
Data were gathered from a web-based study with 491 employees using e-procurement bookseller portals.
Structural equation modeling results revealed positive relationships of organizational support and information policy, and negative relationships of subjective server response time to usability after controlling for users' age, gender, and computer experience.
Perceived usability held negative relationships to perceived strain and fully mediated the relation between the three significant antecedences and perceived strain while purchases were not predicted.
Results are discussed in terms of theoretical implications and consequences for successfully designing and implementing B2B e-commerce information systems.
American Psychological Association (APA)
Konradt, Udo& Lückel, Lüder& Ellwart, Thomas. 2012. The Role of Usability in Business-to-Business E-Commerce Systems : Predictors and Its Impact on User's Strain and Commercial Transactions. Advances in Human-Computer Interaction،Vol. 2012, no. 2012, pp.1-11.
https://search.emarefa.net/detail/BIM-510600
Modern Language Association (MLA)
Konradt, Udo…[et al.]. The Role of Usability in Business-to-Business E-Commerce Systems : Predictors and Its Impact on User's Strain and Commercial Transactions. Advances in Human-Computer Interaction No. 2012 (2012), pp.1-11.
https://search.emarefa.net/detail/BIM-510600
American Medical Association (AMA)
Konradt, Udo& Lückel, Lüder& Ellwart, Thomas. The Role of Usability in Business-to-Business E-Commerce Systems : Predictors and Its Impact on User's Strain and Commercial Transactions. Advances in Human-Computer Interaction. 2012. Vol. 2012, no. 2012, pp.1-11.
https://search.emarefa.net/detail/BIM-510600
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references
Record ID
BIM-510600