The impact of employees' skills and structure on success of family health program at UNRWA primary health centers in Gaza Strip :

Other Title(s)

أثر مهارات الموظفين و الهيكلية على نجاح برنامج صحة العائلة في مراكز الرعاية الأولية في وكالة الغوث الدولية بغزة

Dissertant

Shahin, Linda Yusuf Dawud

Thesis advisor

al-Habel, Wasim Ismail

Comitee Members

Ashur, Yusuf Husayn Mahmud
Radwan, Abd al-Karim Said

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2014

English Abstract

This study aims at identifying the impact of employees' skills and structure at UNRWA primary care centers about success level of family health program, It also tackles the factors that affect success of program to be effectively developed .

The population of the study was the employees worked at FHT ( physicians ,nurses and midwifes ) .The study has adopted the descriptive analytical method.

The number of centers that apply family program is 9, The study used random stratified sampling.

Study sample consisted of 191 employees who work within family program, 164 were respondents to the questionnaire .

Study results: 1.

Factors that include internal building and employees' skills affect positively the success of family program.

2.

UNRWA does not give incentives for those who work in family program.

Thus, they are not satisfied as their hard work is not received with appreciation by the administration.

3.

Through data analysis, there are no statistical dissimilarities attributed to personal variables (age – gender – qualification – current position – experience).

4.

Study results show that using electronic registration system for the medical records contributed remarkably in facilitating providing services in a credible adequate method to all beneficiaries.

5.

The study proved that family program has enhanced the relation and trust between the patient and the doctor, and it considered family as one unit deserves better service and high level of satisfaction with services at UNRWA health centers.

Study recommendations: 1.

To work hard to enhance strategies that aim at applying instructions and achieve goals that match World Health Organization protocols.

2.

To communicate effectively with local community and determine its needs to be fully met.

3.

To plan to hold informative seminars for the local community to introduce family program in an appropriate method and consider suggestions that aspire to develop it.

Main Subjects

Business Administration

Topics

• Management
• Employees
• Palestine
• Gaza Strip
• Family corporations

No. of Pages

97

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-532772