Assessment of after training services techniques used in private sector at Gaza Strip

Other Title(s)

تقديم خدمات ما بعد التدريب المستخدمة في القطاع الخاص في قطاع غزة

Dissertant

Abu Shaban, Dina Samir

Thesis advisor

Abu al-Russ, Sami Ali

Comitee Members

Sammur, Akram Ismail
Shabat, Jalal Ismail

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2014

English Abstract

-The research aims to assess the extent of after training services techniques‟ effectiveness in the private sector companies at Gaza Strip.

It defines the used methodologies to evaluate training programs in order to improve the employees‟ performance.

It also gives insight on the factors that affect on the process of the training evaluation and follow up naming it as after training services which should be provided for trained employees in order to assure that delivered training program achieve its goals.

Moreover, the facilities provided to trained employees are identified in order to maximize the benefit of the training courses to the employees and the companies as a whole.

Targeting telecommunication and banking sectors the primary data was collected using questionnaire where Paltel and Jawwal companies represent the telecommunication sector, and Bank of Palestine (BoP) and Palestine Islamic Bank represent the banking sector.

The fully completed questionnaires were analyzed using the analytical methodology.

The followings are the main results found: 1.

The companies are interested in facilitating training transfer through enhance the employees‟ awareness for training goals, this awareness enable the employees to apply what they learned during training course within the facilities provided for them.

2.

The direct supervisors have a main role in maximizing the utilization of training courses that they follow up and appraise the employees‟ performance, and contact the companies‟ management to provide the needed facilities.

3.

The training has a positive effect on the employees‟ performance.

Also the training affect on the employees‟ attitudes toward their companies positively.

4.

Writing Personal Development Plan (PDP) is considered at the companies, its output is used for the benefit of the employees and the companies through determining the requirements to improve the performance of the employees and the companies as a whole.

5.

The companies effectively evaluate training courses considering short term and long term indicators using different methodologies.

6.

Employees faced many obstacles which limit their benefit from the training; the most faced obstacle is the lack of a systematic long term evaluation for training.

The most important recommendations are: 1.

It is important for the private sector‟s organizations to consider the development of after training services concept involving trained employees, training provider, employees‟ supervisors, and the top management in submitting it.

2.

The companies should have clear model for training evaluation and follow up.

3.

The employees should be aware for the role of training in enhancing their skills in order to gain a promotion opportunity according to their career path.

4.

The training provider should activate the concept of “After Training Services” when they apply their technical offers.

5.

The direct supervisor should have a role in encouraging employees to attend training through his or her continuous support and follow up to effectively utilize the training course.

Main Subjects

Business Administration

Topics

• Personnel management
• Employees
• Palestine
• Gaza Strip

No. of Pages

116

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-534862