واقع تدريب الإدارة التشغيلية و علاقته بالأداء : "دراسة حالة-جامعة القدس"

Abstract EN

This study was carried out during the period between the months of February and May of 2012 in order to identify the reality of different training themes and their relationship to functional performance in individuals working in operational management at Al-Quds University.

To achieve the objectives of the study the researchers adopted a descriptive approach.

The study population consisted of all individuals working in operational management at Al- Quds University, and their number was (135) divided into categories: (centre managers, directors of departments, heads of departments, supervisors, office managers and deputy directors), this division was done according to data obtained from the Personnel Affairs Department at the Al-Quds University in the second semester of the academic year 2011/2012.

The implementation of the study was done by using stratified simple random sample.

The volume of the sample was (115) which represented 85% of the population of the study.

One hundred and fifteen questionnaires were distributed to members of the study sample, 97 questionnaires were retrieved, i.e., 84% of total number.

To measure the objectives of the study the questionnaire, which has been designed specifically for the study as a tool to collect study data, where tested for its validity and reliability using Alpha Chronbach indicator, which was (0.87).

The data was analyzed and displayed using both the Excel and Statistical Package for Social Sciences (SPSS) programs.

The results showed that the estimate of the sample members for training at Al-Quds University in general was moderate.

Also, the methodology of planning training at Al-Quds University was acceptable to some extent.

With regard to the implementation of training, the study showed a medium efficiency at this stage; besides indicating that the process of training evaluation was not done according to clear criteria.

In addition, the study found that the most important motive to join the operational management training is self-development and skills development, while the least motivation was "a chance to escape the burdens of work".

Finally, the study showed that the training process for members of operational management at Al-Quds University was not done in accordance with the principles of sound scientific methodology and that training increases the efficiency of the performance of individuals working in operational management.

The results indicate that there were no statistically significant differences at the level (α≤ 0.05) between the estimates of the sample according to the variables (age, job title, number of years worked in current position, number of courses within the specialization); alternatively, results showed the existence of differences statistically significant at the level (α ≤ 0.05) between the estimates of the sample according to the variables of sex and educational qualification.

The study recommends the need to focus on identifying training needs using special forms and the need to link training, annual evaluation of employees and work to create a database system for business intelligence and reporting which will help those in charge of the training process in deciding on the target group and the courses that will be held in advance and participants in these courses to avoid duplication in the implementation of training.