Managers’ communication skills and managerial styles : royal air Maroc as a case study
Dissertant
Thesis advisor
Comitee Members
Amakhmakh, Naceur
Willis, Michael
University
Al Akhawayn University
Faculty
School of Humanities and Social Sciences
University Country
Morocco
Degree
Master
Degree Date
1999
English Abstract
When competition between organizations becomes intense, the issue of managerial communication becomes the issue of thoughtful consideration, as it is a way that guarantees organizational cohesion that is necessary for the success of any corporation.
Therefore, I saw it of importance to investigate the communication skills of middle managers and the correlation between managerial models and communication in a Moroccan organization, namely Royal Air Maroc (RAM).
This investigation was undertaken through field research conducted on 17 middle and upper-level managers, and 21 of their subordinates.
To undertake my fieldwork, I opted for both question guides to be used in face to face interviews with both upper and middle-level managers and a questionnaire to be handed to managers’ subordinates.
I also undertook a longitudinal ethnographic study with one manager.
In my analysis, I used both quantitative and qualitative methods to interpret the gathered data.
Through this fieldwork, I discovered that there is a huge gap between the reality of internal communication and what is prescribed in the internal communication plan.
Such a gap was expected in the case of RAM, as the prescribed plan has a narrow view of what internal communication should be in important organizations.
The research also highlights that this break in RAM internal communication is due to the accumulation of a number of elements: the poor communication skills of middle managers, the use of inadequate leadership models, and the divisive structure of the company.
Main Subjects
Social Sciences (Multidisciplinary)
No. of Pages
81
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Research methods.
Chapter Three : Findings.
Chapter Four : Discussion and recommendations.
Chapter Five : Limitations of the study and suggestions for further research
Chapter Six : Conclusions.
References.
American Psychological Association (APA)
al-Kussaimi, Ala al-Din. (1999). Managers’ communication skills and managerial styles : royal air Maroc as a case study. (Master's theses Theses and Dissertations Master). Al Akhawayn University, Morocco
https://search.emarefa.net/detail/BIM-592151
Modern Language Association (MLA)
al-Kussaimi, Ala al-Din. Managers’ communication skills and managerial styles : royal air Maroc as a case study. (Master's theses Theses and Dissertations Master). Al Akhawayn University. (1999).
https://search.emarefa.net/detail/BIM-592151
American Medical Association (AMA)
al-Kussaimi, Ala al-Din. (1999). Managers’ communication skills and managerial styles : royal air Maroc as a case study. (Master's theses Theses and Dissertations Master). Al Akhawayn University, Morocco
https://search.emarefa.net/detail/BIM-592151
Language
English
Data Type
Arab Theses
Record ID
BIM-592151
