Investigating it use and satisfaction among Jordanian commercial banks : a management challenge

Abstract EN

-This study focuses on the psychometric stability of the IT use instrument by Doll’s and Torkzadeh’s (1998), and the psychometric stability of the IT satisfaction instrument by Palivia’s and Palivia’s (1999) when applied to Jordanian end-users.

Furthermore, the study uses canonical analysis to investigate a causal link proposed by the success model of Delone and McLean (1992).

The results of the study give evidence that the two instruments are valid and reliable measure; which contributes to the generalizability of the two instruments.

The results of the canonical analysis give evidence of the causal link between IT use and IT satisfaction, and identify useful and not useful variables in the two instruments