The influence of individual characteristics on perceived information systems qualities and effectiveness at the ministry of communications, Kuwait
Joint Authors
Khalil, Umar E. M.
Ghanim, Haytham G.
Abd al-Raziq, Rifat
Source
Arab Journal of Administrative Sciences
Issue
Vol. 21, Issue 1 (31 Jan. 2014), pp.7-42, 36 p.
Publisher
Kuwait University Academic Publication Council
Publication Date
2014-01-31
Country of Publication
Kuwait
No. of Pages
36
Main Subjects
Business Administration
Information Technology and Computer Science
Topics
Abstract EN
Nowadays, information technology (IT) is indispensible for contemporary private and public organizations.
Nevertheless, identifying the perceived qualities of the information systems (IS) being used, the influence of the systems on users job performance and the factors that affect such perceptions provide a foundation for decisions and policies aimed to improve IS effectiveness.
This research explored the influence of a number of individual characteristics on the perceived system quality (SQ), information quality (IQ), IT service quality (SVQ), and the individual impact (IIM) of systems on users job performance at the Ministry of Communications (MOC) of Kuwait.
Overall, the findings suggest that users hold low positive attitudes towards SQ, IQ, SVQ, and IIM.
In addition, gender, education, and tenure have no effect on the perceived systems qualities and individual impact.
However, the study shows that age affects SVQ; nationality affects SVQ and IIM; job type affects SVQ; and sector type affects SQ, IQ, SVQ, and IIM.
These findings and their implications are further discussed in the paper.
American Psychological Association (APA)
Khalil, Umar E. M.& Ghanim, Haytham G.& Abd al-Raziq, Rifat. 2014. The influence of individual characteristics on perceived information systems qualities and effectiveness at the ministry of communications, Kuwait. Arab Journal of Administrative Sciences،Vol. 21, no. 1, pp.7-42.
https://search.emarefa.net/detail/BIM-643593
Modern Language Association (MLA)
Khalil, Umar E. M.…[et al.]. The influence of individual characteristics on perceived information systems qualities and effectiveness at the ministry of communications, Kuwait. Arab Journal of Administrative Sciences Vol. 21, no. 1 (Jan. 2014), pp.7-42.
https://search.emarefa.net/detail/BIM-643593
American Medical Association (AMA)
Khalil, Umar E. M.& Ghanim, Haytham G.& Abd al-Raziq, Rifat. The influence of individual characteristics on perceived information systems qualities and effectiveness at the ministry of communications, Kuwait. Arab Journal of Administrative Sciences. 2014. Vol. 21, no. 1, pp.7-42.
https://search.emarefa.net/detail/BIM-643593
Data Type
Journal Articles
Language
English
Notes
Includes appendices : p. 30-35
Record ID
BIM-643593