Assessment of empathy and responsiveness dimensions in drugs service quality in national health insurance fund (White Nile State)
Joint Authors
Ahmad, Abd al-Munim Bashir
al-Hakim, Ali Abd Allah Muhammad
Source
SUST Journal of Total Quality Management
Issue
Vol. 16, Issue 2 (31 Dec. 2015), pp.15-23, 9 p.
Publisher
Sudan University of Science and Technology Deanship of Scientific Research
Publication Date
2015-12-31
Country of Publication
Sudan
No. of Pages
9
Main Subjects
Abstract EN
The aim of this paper was to understand and determine the empathy &responsiveness dimensions that affecting the drug services quality in National Health Insurance Fund (White Nile State), besides assessing drug services quality as reflected in empathy and responsiveness dimensions.
The study adopted the descriptive method.
The measurement of the study was developed based on the previous studies.
Random samples procedure had been chosen and structured questionnaire had been used as main tool for data collection.
The Statistical Package for Social Science (SPSS) was used for data analysis.
The results of the study show that statistically: the drug services in National Health Insurance Fund-White Nile State was improved based on empathy &responsiveness dimensions that appeared in customer satisfaction.
Key word: Empathy( understanding the customers' personal needs, taking care of them) responsiveness (willingness of the employees to serve customers quickly and
American Psychological Association (APA)
Ahmad, Abd al-Munim Bashir& al-Hakim, Ali Abd Allah Muhammad. 2015. Assessment of empathy and responsiveness dimensions in drugs service quality in national health insurance fund (White Nile State). SUST Journal of Total Quality Management،Vol. 16, no. 2, pp.15-23.
https://search.emarefa.net/detail/BIM-655775
Modern Language Association (MLA)
Ahmad, Abd al-Munim Bashir& al-Hakim, Ali Abd Allah Muhammad. Assessment of empathy and responsiveness dimensions in drugs service quality in national health insurance fund (White Nile State). SUST Journal of Total Quality Management Vol. 16, no. 2 (2015), pp.15-23.
https://search.emarefa.net/detail/BIM-655775
American Medical Association (AMA)
Ahmad, Abd al-Munim Bashir& al-Hakim, Ali Abd Allah Muhammad. Assessment of empathy and responsiveness dimensions in drugs service quality in national health insurance fund (White Nile State). SUST Journal of Total Quality Management. 2015. Vol. 16, no. 2, pp.15-23.
https://search.emarefa.net/detail/BIM-655775
Data Type
Journal Articles
Language
English
Notes
Includes appendices : p. 22-23
Record ID
BIM-655775