The impact of social, administrative and demographic factors on the compliance of work ethics at UNRWA staff : education sector

Other Title(s)

أثر العوامل الاجتماعية و الإدارية و الديموغرافية على التزام موظفي الأونروا بأخلاقيات العمل : قطاع التعليم

Dissertant

al-Tatari, Muhammad Fathi Khalil

Thesis advisor

al-Habel, Wasim Ismail

Comitee Members

al-Dayah, Wail Hamdi
al-Tilbani, Nihayah Abd al-Hadi

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2015

English Abstract

This research aimed to identify the impact of social, administrative &demographic factors on UNRWA Staff's compliance with work ethics in the education sector.

The first demographic factor consists of the following: gender, marital status, level of education attained, salary, area name and type of work.

While the social and administrative factors comprise the degree of holding responsibility, commitment to public interest, the availability of the administrative role models, degree of cooperation, degree of loyalty, staff engagement with department(or school), trust between staff and managers, participation in decision-making, and finally communication among staff.

The study used the descriptive analytical approach to reach the findings.

The previous variables - demographic, social and administrative factors - examined their impact on the compliance degree of UNRWA Staff working in the education sector with work ethics.

In the light of these variables, a questionnaire was implemented as a study tool and tested by a pilot study and then it was distributed to a sample consisting of 223 employees where 94% of response rate achieved.

The collected data was analyzed by statistical methods and manipulated through the SPSS V.22.

The study results showed that there is a positive respond among staff with 76.80% towards the degree of holding responsibility, and a positive respond towards the commitment to public interest with 76.18%.

While there was a high positive respond towards the availability of administrative model with 82.83%, where 72.09% of the respondents agreed with trust between staff and management variable.

Concerning administrative factors as a whole, the result was 77.04% of the respondents agreed with it, while 82.29% of the respondents highly agreed with degree of cooperation variable and 80.82% of the respondents highly agreed with degree of loyalty at education sector.

82.91% of the respondents agreed with staff engagement with department (or school) variable, while 80.86% of the respondents highly agreed with participation in decisionmaking variable.

In addition, 67.56% of the respondents showed weak percentage of communication among staff and 79.03% of the staff responded to social factors in general.

Regarding UNRWA Staff's compliance with work ethics in the education sector, 86.39% of the respondents agreed with this variable.

The study recommended the necessity of deciding compliance with work ethics subject at universities curriculum depending on Islamic and religious perspectives.

Also, training staff on human relations including compliance with work ethics aspects, developing staff skills via disseminating brochures and holding formal and informal meetings.

In addition, paying special attention to the selection and recruitment process of the staff members working at the education sector, and creating a proper environment which provides enough space for them to express their feelings and participate in decision-making and specialized training courses that improve their communication skills.

Moreover, training schools' principals on how to develop the administrative and behavioral progress to reflect on staff.

In addition, encouraging staff who are committed to work ethics and rewarding them in formal occasions to be ideal for others.

Forming penal committees for work ethics violators according to law.

Main Subjects

Business Administration

Topics

• Employees
• Professional ethics
• Palestine
• Gaza Strip

No. of Pages

121

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-685745