تقييم جودة الخدمات الصحية في المؤسسات الاستشفائية العامة و الخاصة بميلة من وجهة نظر المرضى : دراسة حالة مستشفى طوبال و المصحة الدولية

Abstract EN

This study aimed to measure the services quality that Public and private Hospitals presents from patients point of view.

to achieve the study goals ,a questionnaire was developed in order to collect data .

The study sample consisted of (89) examine from Hospitals guest and (spss.20) was used in order to analyze data (social pack for social science) A set of result were revealed by the study: 1- Patients evaluated negatively the level of real health quality services which are presented from Public and Privet hospitals.

2- There is no statistically significant difference, on patients’ evaluation of real health quality services which are presented from Public and Privet hospitals, of the following variables social: Gender, zone of habitation, monthly income.

3-There is a statistically significant difference, on patients evaluation of real health quality services which are presented from Public and Privet hospitals, of the following variables social: age, social status education level, occupation, type of Hospital.