The design of performance monitoring systems in healthcare organization : a stakeholder perspective
Joint Authors
Ruhanah, Rima E.
Caillie, Didier Van
Source
Issue
Vol. 64, Issue 1 (31 Mar. 2016), pp.33-39, 7 p.
Publisher
Publication Date
2016-03-31
Country of Publication
Lebanon
No. of Pages
7
Main Subjects
Abstract EN
Monitoring hospitals performance is evolving over time in search of more efficiency by integrating additional levels of care, reducing costs and keeping staff upto- date.
To fulfill these three potentially divergent aspects and to monitor performance, healthcare administrators are using dissimilar management control tools.
To explain why, we suggest to go beyond traditional contingent factors to assess the role of the different stakeholders that are at the heart of any healthcare organization.
We rely first on seminal studies to appraise the role of the main healthcare players and their influence on some organizational attributes.
We then consider the managerial awareness and the perception of a suitable management system to promote a strategyfocused organization.
Our methodology is based on a qualitative approach of twenty-two case studies, led in two heterogeneous environments (Belgium and Lebanon), comparing the managerial choice of a management system within three different healthcare organizational structures.
Our findings allow us to illustrate, for each healthcare player, his positioning within the healthcare systems.
Thus, we define how his role, perception and responsiveness manipulate the organization’s internal climate and shape the design of the performance monitoring systems.
In particular, we highlight the managerial role and influence on the choice of an adequate management system.
American Psychological Association (APA)
Ruhanah, Rima E.& Caillie, Didier Van. 2016. The design of performance monitoring systems in healthcare organization : a stakeholder perspective. Journal Médical Libanais،Vol. 64, no. 1, pp.33-39.
https://search.emarefa.net/detail/BIM-688360
Modern Language Association (MLA)
Ruhanah, Rima E.& Caillie, Didier Van. The design of performance monitoring systems in healthcare organization : a stakeholder perspective. Journal Médical Libanais Vol. 64, no. 1 (Jan. / Mar. 2016), pp.33-39.
https://search.emarefa.net/detail/BIM-688360
American Medical Association (AMA)
Ruhanah, Rima E.& Caillie, Didier Van. The design of performance monitoring systems in healthcare organization : a stakeholder perspective. Journal Médical Libanais. 2016. Vol. 64, no. 1, pp.33-39.
https://search.emarefa.net/detail/BIM-688360
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 39
Record ID
BIM-688360