Analyzing the relationship between the learning organization characteristics and their effects on adopting total quality management criteria : applied study on Jordanian commercial banks

Dissertant

Hudayb, Iyad E.

Thesis advisor

al-Nuaymi, Muhammad Abd al-Al

Comitee Members

Agha, Shabah Hamid
al-Dahiyat, Samir Id
Durrah, Abd al-Bari Ibrahim

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2009

English Abstract

The main objective of this study is to analyze the relationship within the Learning Organization characteristics and their effects on adopting Total Quality Management criteria in Jordanian Commercial Banks, through achieving the following: 1.

Preparing theoretical framework, through understanding the learning organization and total quality management topics.

2.

Identifying the importance level of the study variables in Jordanian Commercial Banks.

3.

Assigning the relationship within the learning organization characteristics.

4.

Exploring the impact of the learning organization characteristics on adopting Total Quality Management Criteria.

The samples of the study were the employees of Commercial Banks in Jordan who occupy positions such as (General Manager, Assistant General Manager and Administrative & HR Managers) (180).

In order to achieve the objectives of the study, the researcher designed a questionnaire consisting of (64) paragraphs to gather the primary information from the study sample.

The Statistical Package for Social Sciences (SPSS) program was used to analyze and examine the hypothesis.

The study used many statistical methods.

After executing the analysis on the study hypothesis, the study concluded that: The level of importance of Mental Models; Personal Mastery; Team Learning; Shared Vision and Systems thinking in Jordanian Commercial Banks was high.

The level of importance of Shared Vision in Jordanian Commercial Banks was medium.

The level of importance of Leadership; Strategic Planning; Stakeholders and Market Focus; Staff Focus and Process Management in Commercial Banks in Jordanian was high.

There is a relationship between Mental Models and Personal Mastery with value of (0.469**) at level (a £ 0.05).

There is a relationship between Mental Models and Team Learning with value of (0.502**) at level (a £ 0.05).

There is a relationship between Personal Mastery and Team Learning with value of (0.478**) at level (a £ 0.05).

There is a relationship between Shared Vision and Systems Thinking with value of (0.451**) at level (a £ 0.05).

There is a significant impact of Mental Models on adopting Total Quality Management Criteria in Jordanian Commercial Banks at level (a £ 0.05).

There is a significant impact of Personal Mastery on adopting Total Quality Management Criteria in Jordanian Commercial Banks at level (a £ 0.05).

There is a significant impact of Team Learning on adopting Total Quality Management Criteria in Jordanian Commercial Banks at level (a £ 0.05).

There is a significant impact of Shared Vision on adopting Total Quality Management Criteria in Jordanian Commercial Banks at level (a £ 0.05).

There is a significant impact of Systems Thinking on adopting Total Quality Management Criteria in Jordanian Commercial Banks at level (a £ 0.05).

Main Subjects

Business Administration
Financial and Accounting Sciences

Topics

• Banks
• Management
• Knowledge management
• Jordan
• Banking
• Quality assurance
• Total quality management
• Organizational learning

No. of Pages

97

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-695558