Application of lean six sigma to optimize admission waiting time at al-Mowasah Hospital

Dissertant

Usfur, Basil

Thesis advisor

al-Nuaymi, Muhammad Abd al-Al

Comitee Members

al-Maghribi, Kamil
al-Zubi, Zubin Muhammad

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2012

English Abstract

The main objective of this study is to Identify to what extent AL-Mowasah Hospital is committed to Application Lean Six Sigma Principles, the level of admitted patient’s satisfaction about AL-Mowasah Hospital services, and to determine the impact of Lean Six Sigma Principles on admitted patient’s satisfaction in AL-Mowasah Hospital, the impact of Lean Six Sigma on admitted patient’s satisfaction in AL-Mowasah Hospital and the difference between employees and admitted patients in AL-Mowasah Hospital about Application Lean Six Sigma Principles This study was applied on AL-Mowasah Hospital, and took the samples from the employees and admitted patients.

In order to achieve the objectives of the study, the researcher designed two questionnaires, the first questionnaire (employers’ staff working in AL-Mowasah Hospital) consisting of (32) paragraphs to gather the information from the study sample.

The Second questionnaire (patients) consisting of (25) paragraphs to gather the information from the study sample.

The Statistical Package for Social Sciences (SPSS) program was used to analyze and examine the hypothesis.

The results were: 1.

There is a positive impact of Lean Six Sigma Principles (Top management involvement and support; Quality-driven organizational culture; Customer involvement; Process management & implementation of other quality improvement programs) on admitted patient’s satisfaction in AL-Mowasah Hospital at level (a £ 0.05).

2.

There is a positive impact of Lean Six Sigma on admitted patient’s satisfaction about Room services, Interpersonal skills and Technical quality in AL-Mowasah Hospital at level (a £ 0.05).

3.

There is no significant difference between employees and admitted patients in AL-Mowasah Hospital about Application Lean Six Sigma Principles at level (a £ 0.05).

Finally, the study set the following recommendations: 1.

Interest in the concept of Lean Six Sigma and the emphasis on the possibility of its use in AL-Mowasah Hospital because of its importance in terms of scientific and that by reducing medical errors and improve the quality of services provided, which fit with the expectations of the beneficiaries.

2.

Adoption the AL-Mowasah Hospital, lean Six Sigma approach because of its importance in the development of risk management and control systems in the hospital.

Main Subjects

Business Administration
Public Health

Topics

• Medical care
• Hospitals
• Evaluation
• Jordan
• Standards
• Quality assurance
• Total quality management

No. of Pages

134

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-695574