The impact of enterprise resource planning system, e-business technologies, and their integration on supply chain agility : examining the mediating role of inter and intra-organizational collaboration at Hikma pharmaceuticals company

Other Title(s)

أثر نظم تخطيط موارد المنظمة و تكنولوجيا الأعمال الإلكترونية و التكامل بينهما على ذكاء سلسلة التوريد : اختبار الدور الوسيط للتعاون التنظيمي الداخلي و الخارجي في شركة أدوية الحكمة

Dissertant

Hurani, Ala Shawqi

Thesis advisor

al-Mahamid, Suud

Comitee Members

Abu Zayd, Muhammad Khayr
al-Gharabat, Riyad Salah

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2015

English Abstract

This study aimed to understand the impact of enterprise resource planning system (ERP), e-business technologies, and the integration between them on internal and external organizational cooperation which in turns influence supply chain agility.

In order to achieve the study objectives a self- administered questionnaire was designed based on the extant literature.

The questionnaire consists of 37 statements (anchored on Likert Five Point Scale).

The population of this study consists of all ERP system users located at Top, Middle, and Lower level management at Hikma Pharmaceuticals company.

The study targets ERP system users because it is believed that they have a good knowledge about how the company utilizes the system and how well the system integrated with e-business technologies in order to facilitate internal and external collaboration to achieve high level of supply chain agility.

Out of 155 questionnaires were circulated to the research sample only 115 questionnaires were obtained, 10 questionnaires were excluded for missing data and inaccurate answers which left 105 questionnaires have valid data for further analysis.

To analyses the data that has been collected and test research hypotheses, a set of statistical techniques where used, such as (arithmetic mean, standard deviation, simple regression, multiple regression, and path analysis).

The study arrived to some significant results among them are: there is a statistical significant impact for integration between ERP system and E-business technologies on both inter and intra organizational collaboration; there is no statistically significant impact of ERP system utilization on intra-and inter organizational collaboration; there is a statistical significant impact for E-Business technologies on both intra and inter organizational collaboration.

The study recommends that companies in Jordan which utilize ERP system should devote more effort to encouraging employees to use e-business technologies channels to interact with their business counterparts if they intend to respond on time to any changes in business environment and satisfy their customers' needs.

They also need to integrate tightly ERP system with e-business technologies in order to be able to respond to changes in business environment on real time and achieve supply chain agility.

Main Subjects

Business Administration

Topics

• Personnel management
• Electronic commerce
• Jordan
• Management information systems
• Business logistics
• Enterprise resource planning

No. of Pages

145

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-698436