Task-technology fit of MIS and its impact on MIS user acceptance and satisfaction at UNRWA relief and social services area offices -Gaza

Other Title(s)

مدى ملاءمة التكنولوجيا المستخدمة و أثرها على قبول المستخدمين و رضاهم عن نظم المعلومات الإدارية في مكاتب الإغاثة و الخدمات الاجتماعية في وكالة الغوث الدولية بغزة

Dissertant

al-Gharabawi, Khalid Bassam

Thesis advisor

Dahliz, Khalid Abd Abd al-Salam

Comitee Members

Madi, Hisham
al-Sayigh, Sana

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2016

English Abstract

The current research focuses on studying the management information systems (MIS) used by 16 area offices of Relief and Social Services Programme (RSSP) at UNRWA- Gaza Strip.

The RSSP’s area offices play a critical role in the life of more than 310,159 families of Palestine refugees in Gaza Strip by responding to their basic relief and social needs.

The study aims to examine the extent to which the technologies of the currently used MIS fit the tasks, and to examine the impact of Task-technology fit on user acceptance and satisfaction of MIS at RSSP.

The research model was developed based on frequently used models in MIS previous research: Task-Technology Fit (TTF), Technology Acceptance Model (TAM), and DeLone and McLean IS success model.

A questionnaire was designed, for data collection, using measurement scales that were derived from related previous research.

Then, a survey was administered and 217 responses were received out of 274 questionnaires distributed to the targeted employees working in 16 Area Offices, representing a response rate of 79.20%.

For data analysis, the researcher used two tools: IBM SPSS statistics 20, and SmartPLS v3.2.3, a PLS structural equation modeling tool.

The study findings reveal a strong impact of task-technology fit on perceived usefulness, perceived ease of use, and user satisfaction.

Therefore, these findings suggest the strength of the study model in explaining the variation of the User Satisfaction, Perceived Ease of Use, and Perceived Usefulness.

Also, it is concluded that “Task Characteristics” has a significant negative relationship with Task-Technology Fit.

In addition, Technology Characteristics and Computer Self-Efficacy have a significant positive relationship with Task-Technology Fit, while “Technology Characteristics” has the strongest effect on the fit.

The study recommended RSSP management to conduct more training for employees on using MIS or to re-design the tasks to better utilize IT potential.

Additionally, RSSP management are suggested to evolve the currently used MIS to take into account the individual desires and needs of MIS users to improve User Satisfaction with MIS and hence to enhance their performance.

Theoretically, the study findings supported the merging of TAM and TTF models to study MIS utilization.

Also, future research is recommended to replicate this study in new situations

Main Subjects

Business Administration

No. of Pages

118

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-727332