The impact of coaching on the leadership capacities and organization performance : applied study on top managers of UNRWA in Gaza Strip

Other Title(s)

واقع ممارسة عملية التدريب الإشرافي و أثرها على قدرات القيادات و أداء المنظمة : دراسة تطبيقية على كبار المديرين في وكالة الغوث لتشغيل اللاجئين في قطاع غزة 2015

Dissertant

Jawdah, Raja Muhammad Abd al-Rahman

Thesis advisor

Sammur, Akram Ismail

Comitee Members

Abu al-Rus, Sami Ali
Shabat, Jalal Ismail

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2016

English Abstract

This research aimed to explore the impact of applying coaching on leadership capacity and organization performance at UNWA in Gaza , also to highlight the vital role that coaching plays to finish every process successfully, effectively and efficiently.

This research provides a description of the reality of applying coaching by top management at UNRWA and describes the impact of using caching techniques on leaders performance, also this research reflected top managers' point of view about the relations between organization culture, coaching program and the leader styles as a coach and applying coaching at UNWA in Gaza.

The research surveyed the top managers who have been working at UNRWA‘s offices in Gaza Strip.

92 questionnaires were distributed between and 84 valid questionnaires were received with response rate 92.39 % .

Data analysis was done by using SPSS .

The results confirmed that there exists a significant relationship between practicing coaching and leadership capacities; UNRWA formulates all procedures and policies far off implement coaching , it doesn‘t have any manual or available written methods talking about coaching .

Top managers at UNRWA have poor knowledge of coaching and have few experience to apply it.

Statistically there are differences between answers towards research topic due to gender but Statistically there are no differences between answers towards research topic due to age , education , occupation and years of experience.

The research recommended that UNRWA should Changing the current work environment to one that is rich of coaching which could encourage employees to use coaching , Formulating clear written coaching manuals would enable employees to apply coaching effectively.

Also supporting coaching program and motivating employees to use it .

Giving employees the chance to be one of coaching development program and encouraging them to suggest new activities also express their needs depends on organization goals.

Making sure that managers gain the main principles and have the required features that help them to be good coach.

Main Subjects

Business Administration

No. of Pages

149

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-727352