The impact of hospital information system quality on the health care quality : a case study on European Gaza hospital

Other Title(s)

أثر جودة نظام المعلومات الصحي المحوسب على جودة الرعاية الصحية : دراسة حالة على المستشفى غزة الأوروبي

Dissertant

Najm, Filastin Muin Mahmud

Thesis advisor

Dahliz, Khalid Abd Abd al-Salam
Ashur, Yusuf Husayn Mahmud

Comitee Members

Abu Jarad, Ismail Yunus
Abu Madi, Hisham Kamal

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2016

English Abstract

Many organizations started to adopt a new technology to simulate developing countries.

Hospital Information System (HIS) was introduced to Palestinian organizations to overcome life difficulties.

However, many organizations still face challenges to implement such a system .From this perspective the researcher intends to discover the quality of using (HIS).

This study investigated the importance of hospital information systems usage in Gaza strip inside one of Gaza hospitals namely, (European Gaza Hospital) .It examined the effect of safety quality, service quality, performance quality, system quality and information quality on health care quality .The research followed the descriptive analytic approach and employed survey method.

Accordingly, questionnaire was designed especially to measure the research variables .

The research was employed on a sample of (258) employees in different departments at European Gaza Hospital.

(270) questionnaires were distributed to the research population and (258) questionnaires were received.

The study found that there was a significant relationship between the independent variables (performance quality, information quality and service quality) and the dependent variable.

It also found a positive correlation statistically significant at the 0.05 level between the hospital information system quality and patients healthcare quality at level of 0.5.through the perspective of hospital employees in European Gaza Hospital in Gaza.

The findings showed that ,(HIS) quality had a positive significant impact on healthcare quality at level of 0.5.However, there was no significant difference among the respondents toward each field due to gender.

There were also no significant statistical differences at level (α = 0.05) among the respondents in their opinions about the study fields attributed to gender, education level, age, current job and qualification years in using system.

The findings of this study showed that there is a need to increase the awareness about the benefits of information system, to enhance training in fields of hospital information system, and to develop HIS selection multidisciplinary team.

Main Subjects

Business Administration

No. of Pages

175

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-727354