The impact of political based recruitment's dimensions on the quality of governmental services in Palestinian public ministries

Other Title(s)

أثر أبعاد التوظيف على أساس سياسي على جودة الخدمات الحكومية في الوزارات الفلسطينية

Dissertant

al-Ghazzali, Samah Kamil Nimr

Thesis advisor

al-Habel, Wasim Ismail

Comitee Members

Thabit, Wail Muhammad
Sammur, Akram Ismail

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2016

English Abstract

This study aims to investigate the impact of political based recruitment (PbR) dimensions on the quality of governmental services in Palestinian public ministries.

The study examined the impact through four major independent variables, which are independency of decision making, fairness in providing governmental services, official job abuse for personal interest, and self-autonomy of the organization.

To fulfill the aim of this study, researcher followed the statistical analytical approach, by using a questionnaire as data collection tool.

The study population was (309) public employee who are working as department directors and directors on charge in social sector ministries(1), and the study sample was a stratified random sample consisting of (177) public employee.

Analysis of the results showed that all independent variables (independency of decision making, fairness in providing governmental services, official job abuse for personal interest, and self autonomy of the organization) had significant relationship with the dependent variable (quality of governmental services).

Results also showed that decisions making independency, and fairness in providing governmental services have significant effect on the quality of governmental services.

The study had recommended that the principle of equal opportunities in appointing senior positions must be applied, and CSA must be modified to end the confusion between the role of the President and role of the Ministerial Cabinet in recruiting public seniors.

Study had also recommend that dealing with the principle of security integrity (security check) before appointing must be stopped, as it consider to be illegal act.

Finally, the study stressed on the need for conducting future researches regarding phenomena of Political based Recruitment in Palestine, especially at public sector, in addition to private sector and non-governmental organizations(NGO’s), and measure its impact on many fields, such as job performance, strategic management, and etc.

Main Subjects

Business Administration

No. of Pages

118

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-734041