The impact of human resource management practices on employees’ satisfaction : a field study in the Jordanian telecommunication companies

Other Title(s)

إثر ممارسات إدارة الموارد البشرية على رضا العاملين : دراسة ميدانية في شركات الاتصالات الأردنية

Dissertant

al-Shaykhali, Nur al-Din Amin

Thesis advisor

al-Tahir, Asmahan

Comitee Members

Agha, Sabah Ali
Salih, Ahmad Ali

University

Middle East University

Faculty

Faculty of Business

Department

Department of Business Administration

University Country

Jordan

Degree

Master

Degree Date

2017

English Abstract

This field study aimed to investigate the impact of human resource management practices on employees’ satisfaction in Jordanian telecommunication companies.

The study domain consisted of the three existing Jordanian telecommunications companies (Orange, Umniah and Zain).

The population consisted of 1400 mid-level and low-level employees.

The stratified randomized study sample consisted of 302 employees.

To reach the purpose of this study, data were collected from 202 out of 302 employees by using the questionnaire.

The questionnaire was developed and refined by literature review and panel of referees committee.

Statistical techniques such as descriptive statistics, Skewness and Kurtosis test, Cronbachs’ alpha and simple regressions were used to test the study hypotheses.

And after testing and analyzing the study hypotheses, the results showed There is a significant impact of human resource management practices (Planning & recruitment, training programs, compensation and performance appraisal) on employees’ satisfaction in Jordanian telecommunication companies at level (α≤0.05).

The results also showed that the compensation variable has the most impact on employees’ satisfaction.

The study recommended to the top management in telecommunication companies the need to improve their support for the use of human resource management, and to enhance the consultation of experiences to build a strong HRM system.

And the need to be more transparent with their recruitment process to the current and potential employees, and to work on the quality of training that the telecommunication companies provide to their employees and include them in the building process of these program in order to implement programs that increase their thinking and analysis skills, and recommended the top management to implement a more fair incentives system that provides the employees with the benefits they need other than the basic ones, like health care and other non-cash benefits.

And to be more aware of their employee opinions by having an “open door” policy to their lower-level employees, and to provide constant feedback thus implementing a more fair and honest evaluation system that demands realistic expectation from employees and to empower their employees by giving employees the chance to tryout their learned skills on the giving jobs, and to help them set realistic goals for performing their work as a result of their training

Main Subjects

Business Administration

Topics

• Personnel management
• Job satisfaction
• Employees
• Jordan
• Telecommunications companies

No. of Pages

91

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-762768