تحسين خدمة العملاء كآلية لبلوغ ريادة المنظمات الخدمية في بيئة الأعمال الرقمية : دراسة ميدانية لعينة من موظفي الشركة الجزائرية للتأمين

Joint Authors

بولودان، نجاح
طبايبية، سليمة
بوفلفل، سهام

Source

المؤتمر العلمي الدولي الثامن استراتيجيات بيئة الأعمال المعاصرة : رؤى و أفكار متجددة 29-30 نيسان (أبريل) 2014.

Publisher

Philadelphia University Faculty of Administrative and Financial Sciences

Publication Date

2014-04-30

Country of Publication

Jordan

No. of Pages

23

Main Subjects

Economics & Business Administration

Topics

• Entrepreneurship
• Algeria
• Insurance companies
• Customer services

English Abstract

The customer is an important factor in insurance companies that rely on its strategy and as an inevitable result of the digitization of the world economy has become the reflection on improving customer service methods and the most important to achieve the leadership in these organizations and of course strategies involves serious work to create a business environment to understand customer needs and strive to provide sophisticated electronic services to meet these needs.

You also want the insurance companies to get the best performance and profits by improving the quality of services provided to its customers sincerely manage effectively through the implementation of different values and here can be considered a strategic success in the future and the means by which show individual initiatives and administrative practices of insurance companies.

The study confirms the interest of the Algerian society for improving the quality of customers through their use of the latest technological innovations such as the Internet and having a website to provide its customers with latest product offerings and pave the way for them to express their opinions freely and transparently to ensure the capture and correct errors making them achieve leadership in the field of insurance business.

Data Type

Conference Papers

Record ID

BIM-765279

• APA
• MLA
• AMA