إدارة الجودة الشاملة في منظمات الأعمال أثر التمكين الإداري على إدارة معرفة الزبون في المؤسسات الجزائرية : دراسة حالة مؤسسة جنرال كابل-بسكرة

Author

ابن سهلة، صباح

Source

المؤتمر العلمي الدولي الثامن استراتيجيات بيئة الأعمال المعاصرة : رؤى و أفكار متجددة 29-30 نيسان (أبريل) 2014.

Publisher

Philadelphia University Faculty of Administrative and Financial Sciences

Publication Date

2014-04-30

Country of Publication

Jordan

No. of Pages

20

Main Subjects

Economics & Business Administration
General Management

Topics

• Empowerment
• Knowledge management
• Case studies
• Biskra(State)
• Total quality management
• General Cable Corporation

English Abstract

Organizations today live in environment of change and uncertainty constantly posing by the many challenges requires them to adopt appropriate stratégies to address thèse challenges and stratégies to pursue the organization 's stratégie to Managerial Empowerment They appropriate strategy that will enable them to deal with the management of the most important components , which is the reason for its survival and continuity in the market and achieve growth is through the customer and find out what it needs from products and services , so this study was to determine the impact of the dimensions of empowerment and represented in the delegation of authority and responsibility , training , work teams and communication in support of customer knowledge management, and I began the study of the problem : How effect the dimensions Managerial Empowerment in to the customer knowledge management ? Depending on the field study institution General Cable biskra , as part of the answer to the problème of the study will be the partition between the study to three axes , respect to the first methodology of the study , while the second will take care of the framework theory for each of the variables Managerial Empowerment and Customer Knowledge Management and the relationship between them , and the third axis Sechts analysis hypothesis testing in the final conclusions and recommendations.

Data Type

Conference Papers

Record ID

BIM-765553

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