دراسة بعض العوامل المؤثرة في دوران العمالة في صناعة الضيافة : دراسة مقارنه عن المقاصد السياحية الأردنية

Abstract EN

This study aims to discuss some factors that affect on employees’ turnover in hospitality industry in the Hashemite Kingdom of Jordan for the five and four star hotels and tourist’s destinations found in Amman, Aqaba, Petra, Dead Sea in Jordan.

The findings show that the trends of respondents for employees' satisfaction were positive in Arhman 90%, and the trends of respondents for organizational culture were positive in the other destinations (Aqaba, Petra, and Dead Sea).

The involuntary termination of employees’ was negative in all tourism destinations in Jordan.

The study revealed that employee turnover average in the Amman city was 8.54%, whereas it was 13.33% in Petra city.