The effectiveness of training in the tourism context : examining the training impact on individual and organizational performance

Abstract EN

Education and training are widely thought to be the most important investments in human capital.

Measuring the impact of training to determine results are beneficial to organizations and create value for stakeholders.

This study was carried out to evaluate the effectiveness of training by measuring its impact on organizational performance and individual performance.

A quantitative method was approached and a survey was conducted for gathering employees’ perceptions about training effectiveness with reference to the Faculty of Tourism and Hotels, Fayoum University as a case study.

A two-step modeling technique was adopted in the data analysis.

A pilot test was conducted to check the instrument validity and reliability.

The structural model and study’s hypotheses were tested by using SPSS 19 and AMOS 22, and running descriptive analysis, regression analysis, and structural equation modeling (SEM).

The study made a contribution to the understanding of training effectiveness in the context of tourism industry.

The empirical results supported hypotheses and ensured tliat training has positive impact on individual performance and organizational performance.

Also, the results revealed that individual performance has a mediating effect on the relationship between training and organizational performance and has positive impact on organizational effectiveness and efficiency.

Tourism leaders should consider these results especially in assessing training needs, developing training plans and designing training course.

Future studies can evaluate the effectiveness of training with larger sample and investigate factors that influence the process of training transfer.