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The impact of e-banking on service quality in the Egyptian banking sector
Joint Authors
Source
Journal of Faculty of Commerce for Scientific Research
Issue
Vol. 53, Issue 1 (31 Jan. 2016), pp.65-92, 28 p.
Publisher
Alexandria University Faculty of Law
Publication Date
2016-01-31
Country of Publication
Egypt
No. of Pages
28
Main Subjects
Economics & Business Administration
Abstract EN
This study aims to examine the various Egyptian customers’ usage patterns of banking sei-vices in an attempt to provide a better understanding of factors affecting customer’s decision of using the electronic banking services.
Design/methodology/approach A total of 400 questionnaires were distributed to a convenience sample of customers.
No category was used in the sample selection in order to avoid bias; the only condition was that respondents should have banlc’s account.
Findings Findings revealed that about 88.85% of sample was users of automated teller machine, internet banking, and mobile banking.
However, still a considerable number of them prefer to visit the branch at least once —anthly.
Research limitations/implications The study was confined to banks in Alexandria, which may not represent the entire Egyptian population.
The study also focused on banks’ customers and it didn’t take into consideration the opinion of banks’ managers and employees.
Originality/value This paper introduces theoretical and practical understanding of the impact of e-bankiiig on service quality in the Egyptian b:':iking sector.
American Psychological Association (APA)
Mahfuz, Marwah& Khurshid, Nivin. 2016. The impact of e-banking on service quality in the Egyptian banking sector. Journal of Faculty of Commerce for Scientific Research،Vol. 53, no. 1, pp.65-92.
https://search.emarefa.net/detail/BIM-826666
Modern Language Association (MLA)
Mahfuz, Marwah& Khurshid, Nivin. The impact of e-banking on service quality in the Egyptian banking sector. Journal of Faculty of Commerce for Scientific Research Vol. 53, no. 1 (Jan. 2016), pp.65-92.
https://search.emarefa.net/detail/BIM-826666
American Medical Association (AMA)
Mahfuz, Marwah& Khurshid, Nivin. The impact of e-banking on service quality in the Egyptian banking sector. Journal of Faculty of Commerce for Scientific Research. 2016. Vol. 53, no. 1, pp.65-92.
https://search.emarefa.net/detail/BIM-826666
Data Type
Journal Articles
Language
English
Notes
Record ID
BIM-826666