The impact of strategic planning on crisis management styles in the 5-star hotels
Author
Source
Journal of the Faculty of Tourism and Hotels
Issue
Vol. 14, Issue 1 (30 Jun. 2017), pp.11-29, 19 p.
Publisher
Alexandria University Faculty of Tourism
Publication Date
2017-06-30
Country of Publication
Egypt
No. of Pages
19
Main Subjects
Business Administration
Tourism
Topics
Abstract EN
This study investigates crisis management styles (escaping, confrontation, cooperation and containment) and their relationship to strategic planning processes in the 5-star hotels in Egypt.
The study used descriptive analytical method, with qualitative and quantitative approaches.
190 self-administered questionnaires have been emailed to all the general managers at the Egyptian 5-star hotels.
Results indicated a statistically significant, effect-based correlation between strategic planning processes and crisis management styles, which was negative between strategic planning and escaping, while being positive between strategic planning and confrontation, cooperation, and containment.
These findings implied the significant role of strategic planning in times of crises to improve hotels‘ ability to survive and thrive.
Managers who actively exercise strategic planning are less escapable and more able to manage the crisis, either by using the styles of cooperation, confrontation or containment.
Hence, hotels should employ a strategic approach to crisis management by embodying and integrating crisis management planning in the strategy setting process.
Considering and planning for both simultaneously help managers think and plan strategically during the midst of crisis, and increase their ability to manage a crisis successfully.
American Psychological Association (APA)
Ghazi, Karam Muhammad. 2017. The impact of strategic planning on crisis management styles in the 5-star hotels. Journal of the Faculty of Tourism and Hotels،Vol. 14, no. 1, pp.11-29.
https://search.emarefa.net/detail/BIM-856795
Modern Language Association (MLA)
Ghazi, Karam Muhammad. The impact of strategic planning on crisis management styles in the 5-star hotels. Journal of the Faculty of Tourism and Hotels Vol. 14, no. 1 (2017), pp.11-29.
https://search.emarefa.net/detail/BIM-856795
American Medical Association (AMA)
Ghazi, Karam Muhammad. The impact of strategic planning on crisis management styles in the 5-star hotels. Journal of the Faculty of Tourism and Hotels. 2017. Vol. 14, no. 1, pp.11-29.
https://search.emarefa.net/detail/BIM-856795
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 27-29
Record ID
BIM-856795