Professional bureaucracy : a support for the implementation of the lean six sigma method in higher education

Abstract EN

The objective of this study is to integrate the lean six sigma method into academic institutions in order to improve the quality of services.

Given that professional bureaucracy is the best design for such organizations, it promotes the application of the lean six sigma method.

Based on the organization of the quality team of Lean six sigma with its hierarchical organization formed by Master Black Belt, Black Belt, Green Belt, Yellow Belt, Professional bureaucracy consists of technostructure which is composed of specialists who plan the work of employees.

To achieve this, changes are needed in the technostructure: defining work processes, defining the responsibilities of each member in the quality team, and introducing information systems capable of managing processes.