تطبيق نماذج صفوف الانتظار لتقييم أداء المؤسسة

Abstract EN

The main objective of this study is to understand the importance of these methods and how to apply them to help decision-makers in a scientific way to overcome the problem of waiting.

The study found an alternative to improve the current situation in the post center, which contributed to the improvement of all performance indicators.

The waiting time and the number of units in the waiting class decreased.

This study proved again the importance of using quantitative methods for decision making Or to assess performance in Algerian institutions.