أثر إدارة الجودة الشاملة على جودة الخدمة الصحية من خلال الرضا الوظيفي باستخدام تحليل المسار : دراسة حالة المستشفى الجامعي بباتنة

Abstract EN

This study aims to test the impact of job satisfaction as a mediator variable in the relation between total quality management (TQM) and quality of health services provided by Batna University Hospital.

The study focused on estimating this impact from the point of view of hospital staff (nurses, doctors, administrators, workers).

This work was based on a field study targeting a Layered sample of 163 single, using several statistical methods (simple linear regression, analysis and path) through the Statistical Package for SPSS V20 and AMOS V20.

According of analysis Results of this study, there is a statistically significant effect of TQM on quality of health services and job satisfaction directly.

As well as having a statistically significant effect between job satisfaction and quality of service directly.

The results also showed the presence of a statistically significant effect of TQM on the quality of health services provided through the job satisfaction as a mediator variable at significance level of 0.05.

However, the impact of the mediation thereof is insufficient to reinforce this relationship.