Investigation the relationship between technological capabilities and operational performance in the Sudanese service firms
Joint Authors
Hammad, Adam Yaqub Abkar
Abkar, Mustafa Adam Muhammad
Ahmad, al-Amin Muhammad Adam
Muhammad, Anwar Tebein
Source
SUST Journal of Total Quality Management
Issue
Vol. 19, Issue 2 (31 Dec. 2018), pp.17-30, 14 p.
Publisher
Sudan University of Science and Technology Deanship of Scientific Research
Publication Date
2018-12-31
Country of Publication
Sudan
No. of Pages
14
Main Subjects
Abstract EN
Survival in today’s dynamic environment requires organizations to have superior performance compared to competitors.
In order to achieve this superior performance this study aimed examines the relationship between technological capabilities and operational performance (flexibility, quality and cost) in the service sector in Sudan.
The study employed the quantitative method via convenience sampling; the population was the 161 managers of the service firm in Khartoum state response rate of 97%.
The result of this study show that a significant positive relationship between technological capabilities and dimensions of operational performance(flexibility, quality and cost).
This studyfocuses only on the service sector.
Also, the data were only collected from single respondents in an organization.
The study recommended that future research may examine multiple dimensions of technological capabilities; the study also recommended future research should endeavor to collect data from multiple members.
American Psychological Association (APA)
Hammad, Adam Yaqub Abkar& Abkar, Mustafa Adam Muhammad& Ahmad, al-Amin Muhammad Adam& Muhammad, Anwar Tebein. 2018. Investigation the relationship between technological capabilities and operational performance in the Sudanese service firms. SUST Journal of Total Quality Management،Vol. 19, no. 2, pp.17-30.
https://search.emarefa.net/detail/BIM-889568
Modern Language Association (MLA)
Hammad, Adam Yaqub Abkar…[et al.]. Investigation the relationship between technological capabilities and operational performance in the Sudanese service firms. SUST Journal of Total Quality Management Vol. 19, no. 2 (2018), pp.17-30.
https://search.emarefa.net/detail/BIM-889568
American Medical Association (AMA)
Hammad, Adam Yaqub Abkar& Abkar, Mustafa Adam Muhammad& Ahmad, al-Amin Muhammad Adam& Muhammad, Anwar Tebein. Investigation the relationship between technological capabilities and operational performance in the Sudanese service firms. SUST Journal of Total Quality Management. 2018. Vol. 19, no. 2, pp.17-30.
https://search.emarefa.net/detail/BIM-889568
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 28-30
Record ID
BIM-889568