Level of satisfaction with nursing care quality of post-operative home-visiting program at Palestinian medical relief society during great march of return, injured perspective

Other Title(s)

مدى رضا جرحى مسيرات العودة عن جودة الرعاية التمريضية لبرنامج الزيارات المنزلية من قبل جمعية الإغاثة الطبية الفلسطينية بعد العمليات الجراحية، من وجهة نظر الجرحى

Dissertant

al-Rai, Ahmad Muhammad Thabit Abd

Thesis advisor

al-Jaysh, Yusuf Ibrahim

University

Islamic University

Faculty

Faculty of Science

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2019

English Abstract

Great March of Return is a new term in the Palestinian community, when huge numbers of Palestinian in Gaza Strip decided to go back for their original historical land.

Aim of study: The aim of the study was to assess the level of satisfaction with nursing care provided through postoperative home-visits program launched by Palestinian Medical Relief Society during Great March of Return.

Methods: The researcher used descriptive, analytical, cross-sectional design.

The study sample was proportional stratified sample, consisted of 294 participants from the five governorates of Gaza Strip, North of Gaza, Gaza city, the Middle area, Khanyounis and Rafah.

The Patients’ Satisfaction with Nursing Care Quality Questionnaire-Arabic version (17-items) was used to collect data.

A pilot study on 30 participants conducted to examine the validity and reliability of the questionnaire, and Cronbache alpha coefficient was 0.960.

For data analysis, the researcher used SPSS program (version 25), and statistical analysis included frequencies, means, percentage, (t) test, and one-way ANOVA.

Results: The mean age of study participants was 25.65 years, 97.3% were males, 40.5% were married, 46.3% had primary school education, 42.5 were unemployed, 32.3% received more than 30 home visits, and 75.9% sustained one injury.

The study participants expressed high satisfaction with provided information (m= 4.28) with weighted percentage 85.6%, high satisfaction with provided care (m= 4.31) with weighted percentage 86.2%, and high overall satisfaction (m= 4.30) with weighted percentage 86%.

The study participants showed high positive perception about the quality of care they received (m= 4.21) with weighted percentage 84.2%.

In addition, the results showed that the study participants from Gaza city expressed significant higher overall satisfaction with nursing care (P= 0.000), and significant higher perception about quality of nursing care (P= 0.000).

Participants who were single had significant higher satisfaction (P= 0.025) compared to married participants.

Participants who have primary school education had significantly higher overall satisfaction (P= 0.000) and significant higher perception (P= 0.000) compared to those with higher level of education.

Participants who received more than 30 home visits expressed significant higher satisfaction (P= 0.000) and significant higher perception (0.000) compared to those who received less frequent visits.

The results indicated that the following factors did not have significant effect on patients’ satisfaction; age (P= 0.725), gender (P= 0.915), work (P= 0.452), and number of injuries (P= 0.905).

Conclusion and recommendations: The study highlighted the valuable benefits of the home-based visits program launched by PMRS, and the need for expansion of this program to reach higher number of injured individuals.

Main Subjects

Pharmacy, Health & Medical Sciences

Topics

• Palestine
• Palestinian right of return
• Surgical operations
• Nursing care

No. of Pages

86

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-900934