تقييم الخدمات الصحية المقدمة في الأجنحة الخاصة للمستشفيات الحكومية من منظور المرضى

Abstract EN

The study aims to identify the level of health services provided in private suites to government hospitals from the perspective of the recipients of the health service (patient) through identifying the extent of satisfaction with a range of themes that have a direct contact with the patient, which can be judged easily and impartial, where he was reliance in this study mainly on the questionnaire, which included six axes head of the evaluation of health services from the point of the patient's eyes (ease of securing residence, social and behavioral characteristics, and hotel properties, and administrative features, efficient staffs working, general considerations) has been taking a random sample of patients admitted in the private suites for a group of hospitals in Baghdad (the private nursing home Hospital, Ibinalbalady for Women and Children Hospital & Kadhimiya Teaching hospital), and the study found a set of the most important conclusions that the rate of satisfaction for recipients of health services (patients) for those services were not required level, either the most important recommendations emerged from the study was the need to set clear goals, strategy pertaining to the work of private suites take into consideration the opinion of the patient for the services provided and the establishment of an integrated hospitals operate private suites system separated from the public sector to improve the quality of health services so as to improve the image when the beneficiaries of these services(patients).