The effect of organizational justice on job satisfaction : applied study on Jordanian five stars hotels

Abstract EN

he purpose of this study is to examine the impact of organizational justice on job satisfaction.

The data was collected from (14) five stars hotels located in Amman city by using a questionnaire.

The sampling unit and analysis consisted of (348) employees working at the target hotels.

Multiple linear regression and Pearson’s correlation coefficients were computed to examine the study hypotheses.

The study found a positive and statistically significant relationships between distributive, procedural, and interactional justice, and job satisfaction.

Additionally, The study found that organizational justice positively and significantly affects job satisfaction.

Based on these findings, the study recommends that managers should strive to enhance the levels of organizational justice in their hotels to foster job satisfaction to promote and increase customer satisfaction and service quality, in addition, managers and supervisors should concern about the interpersonal treatment of employees in their hotels in order to promote interactional justice.

Moreover, hotels should develop their human resource policies to provide just distribution of rewards and resources among employees.

Finally, managers can use the diagnostic instrument that used in current study to benchmark their hotels and determine their level of organizational justice, identify the managerial practices that need to be implemented or improved, and determine the level of effort and resources that might realistically be required to build a stronger organizational justice.