دراسة تقييمية لخدمات بوابة حكومة السودان الإلكترونية الموجهة للمواطنين

Abstract EN

This paper evaluates the eServices of the Sudanese Government Portal.

The evaluation considered 4 websites and 46 public eServices; both were benchmarked against the United Arab Emirates’ Government eService Quality Criteria (2014).

The results of the evaluation have shown that that the level of the quality, interaction and completeness of these eServices is unsatisfactory.

Therefore, these eServices at their current state cannot replace direct manual services within government offices.

In addition, the current maturity level of the Sudanese e-government was rated based on the levels described within the UN e-government maturity model.

From the evalution, the Sudanese e-government maturity is at the beginning of the interactive maturity level.

The paper concludes with recommendations for developing guidelines and standards for e-government websites and eServices and legislation to enforce such standards.

The results presented in this paper are a step towards the better implementation of eServices within the Sudanese Government Portal.