Mediation role of knowledge management in the relationship between business intelligence and organizational performance : case study jawwal company at Gaza Strip

Other Title(s)

الدور الوسيط لإدارة المعرفة في العلاقة بين ذكاء الأعمال و الأداء التنظيمي : دراسة حالة شركة جوال في قطاع غزة

Dissertant

al-Barasi, Haya Muhammad Salim

Thesis advisor

Dahliz, Khalid Abd Abd al-Salam

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2018

English Abstract

The current study aims to examine the mediating role of knowledge management in the relationship between business intelligence and organizational performance in Jawwal company in the Gaza Strip.

This research used the quantitative analytical approach by adopting the questionnaire technique as a data collection tool.

The study population was made up of Managers, Head of Departments and other employees in Jawwal in the Gaza strip whom performs their work using computers.

The researcher received 110 questionnaires out of 132.

Therefore, the responding rate is amounted to 83% of the total distributed questionnaires.

In addition, the researcher used the Statistical Package for Social Science and partial least squares programs in order to analyse the collected data.

The study results revealed the followings: First, there is high positive direct significance effect of business intelligence on knowledge management.

Second, there is high positive direct significance effect of knowledge management on organizational performance.

Third, there is high positive indirect significance effect of business intelligence on organizational performance.

Fourth, there is high positive significance mediating role of knowledge management in the relationship between business intelligence and organizational performance.

Finally, this signifies the crucial importance of the mediating role of knowledge management when examining the relationship between business intelligence and organizational performance.

As well as, business intelligence works its beneficial effects on firm performance through the level of knowledge creating, storing, sharing, and application.

The researcher recommended on the importance of creating a culture that believes in the importance of integrating knowledge management and business intelligence in business processes for successful performance at Jawwal Company.

Moreover, the researcher recommended on the importance for Jawwal company to adopt Knowledge Management system and Business intelligence system to achieve success over competitors.

Main Subjects

Business Administration

Topics

• Knowledge management
• Case studies
• Gaza Strip
• Business intelligence
• Organizational performance

No. of Pages

161

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-911590