The impact of the contribution of performance measurement tools; HR balanced scorecard and metrics, in enhancing employees performance : empirical study on the investor relations departments in the Palestinian public shareholding companies

Other Title(s)

مدى تأثير مساهمة أدوات قياس الأداء (بطاقة الأداء المتوازن و المقاييس للموارد البشرية)‎ في تعزيز أداء الموظفين : دراسة تطبيقية على دوائر علاقات المستثمرين في الشركات الفلسطينية المساهمة العامة

Dissertant

Khalaf, Karim Azmi Fathi

Thesis advisor

Abu al-Rus, Sami Ali

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2018

English Abstract

This study aims to identify the impact of the contribution of performance measurement tools represented by HR Balanced Scorecard “BSC” and HR Metrics in enhancing employees' performance in investor relations departments in the Palestinian Public Shareholding Companies listed in Palestine Exchange.

To achieve the study objectives, the descriptive-analytical approach was used.

A questionnaire sheet prepared by the researcher was designed as a primary tool for data collection.

The study population consisted of (46) companies which received the questionnaire sheet using comprehensive survey method.

A number of (42) questionnaire sheets were retrieved representing a response rate of (91.30%).

In order to analyse the relationship and effect between implementing the BSC and Metrics tools form one side and investor relations performance from the other side, Pearson correlation coefficient and simple linear regression were applied.

The study reached the following conclusions: 1- There was an agreement by the respondents on implementing the investigated tools by the public shareholding companies listed in Palestine Exchange, as the relative weight of BSC tool was (79.34%) while the relative weight of Metrics tool was (74.26%).

2- There was also an agreement by the respondents on that the shareholding companies listed in Palestine Exchange pay attention to the employees’ performance in investor relations department, as the relative weight was (76.67%).

3- Results also showed a strong direct relation (R=0.931) between implementing BSC and Metrics tools by the public shareholding companies listed in Palestine Exchange on one hand, and enhancing the investor relations performance on the other hand.

4- Results also indicated a statistically significant effect of measurement tools variables (BSC, Metrics) on the performance of investor relations department.

The most important recommendations of the study are as follows: 1- Executive management in the public shareholding companies listed in Palestine Exchange should adopt BSC and Metrics tools in evaluating their employees’ performance.

2- Providing workshops and seminars is necessary to keep track with recent scientific updates and developments in the field of measuring tools of employees’ performance.

3- A separated department under the name of (shareholders department) or (investor relations department) should be introduced and included within the organizational structure of the public shareholding companies listed in Palestine Exchange.

This department should technically follow the chairperson of boards of directors and administratively follow the executive management.

Main Subjects

Business Administration

Topics

• Performance appraisal
• Stock companies
• Palestine
• Balanced scorecard

No. of Pages

136

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-911785