The effect of external factors on users' perceptions toward the electronic services at the ministry of education : Gaza and their impact on users acceptance

Other Title(s)

أثر العوامل الخارجية على انطباعات المستخدمين تجاه الخدمات الإلكترونية بوزارة التربية و التعليم : غزة و أثر هذه الانطباعات على تقبل المستخدمين للنظام

Dissertant

Faris, Muhammad Zayid Abd

Thesis advisor

al-Habel, Wasim Ismail

University

Islamic University

Faculty

Faculty of Commerce

Department

Department of Business Administration

University Country

Palestine (Gaza Strip)

Degree

Master

Degree Date

2017

English Abstract

Most modern organisations seek to adapt information systems to improve performance and develop their services and work methods.

But some systems adaptations failed and did not gain the planed results.

Several studies were conducted to explore the factors affect information systems adaptation success.

Many previous studies found that User Acceptance is one of the most important factors affecting information systems implementation success.

Furthermore, according to Technology Acceptance Model (TAM), users' perceptions about Ease of Use and Usefulness toward system have significant influence on users' intention to use and actual use of a system.

This study aims to explore the impact of seven external factors on users' perceptions toward the recently adapted Eservices system in the Ministry of Education- Palestine, and evaluate the impact on users' acceptance, using (TAM).

The study model was developed based on modified (TAM) model.

It used TAM2 standardized questionnaire to gather data.

The researcher used comprehensive survey method to gather data from about 14575 employees using the system and 612 questionnaires were filled in.

The gathered data analysed by SPSS 20 and SmartPLS v3.2.6 using PLS-SEM analysis to explore relations between study variables.

Study findings revealed positive relationships between (Prior experience, Job Relevance, Output Quality and Result Demonstrability) and Perceived Ease of Use (R2 = 0.415) and positive relations between (Image, Job Relevance, Output Quality and Result Demonstrability) and Perceived Usefulness (R2 = 0.394).

It also revealed that their exist significant positive relationship between Perceived Ease of Use and Perceived Usefulness with users' intention to use (R2 = 0.333) which is consistent with (TAM) hypothesis.

The study highlighted the importance of the role of both training and orientation of systems as well as systems simplicity, their relevance to employees' job tasks and designing systems according to the vision of employees, on their acceptance of information systems and chances of success.

It also recommended applying an indepth study of each Information system of Eservices separately.

Main Subjects

Business Administration

No. of Pages

114

Table of Contents

• APA
• MLA
• AMA

Language

English

Data Type

Arab Theses

Record ID

BIM-911983