The impact of lean six sigma practices on physiotherapy service quality at UNRWA health centers-Gaza Strip
Other Title(s)
أثر ممارسات لين ستة سيجما على جودة خدمة العلاج الطبيعي في مراكز الرعاية الصحية بالأونروا قطاع غزة
Dissertant
Abu Sharkh, Nabilah Muhammad Abd Allah
Thesis advisor
al-Farra, Majid Muhammad Abd al-Salam
University
Islamic University
Faculty
Faculty of Commerce
Department
Department of Business Administration
University Country
Palestine (Gaza Strip)
Degree
Master
Degree Date
2017
English Abstract
The ultimate aim of this study is to explain the impact of lean Six sigma practices on physiotherapy service quality at UNRWA health centers - Gaza Strip.
Using the descriptive analytical approach, the study targeted two different populations: all of the 49 physiotherapists working at UNRWA Health Centers as comprehensive survey method and 2165 undergoing physiotherapy treatment patients as stratified random sample.
Data was collected through two questionnaires.
The first was distributed to 49 physiotherapists, a total of (43) questionnaires were received with response rate of (86.7%) of the target population.
The second questionnaire was distributed to a sample of total (327) patients attending physiotherapy units, a total of 285 questionnaires were received with response rate of (86.3%) of the total sample.
The results revealed that there were statistically significant relationship between Lean Six Sigma dimensions and quality service produced in physiotherapy units at UNRWA Health Centers.
Moreover, application of Lean Six Sigma dimensions was practiced at UNWRA Health Centers with rate of (81%) as practices but not as an approach also there is patients' satisfaction about service quality with rate of (89.
%).
The study concluded that there was an impact of Lean Six Sigma dimensions on service quality in physiotherapy units at UNRWA Health Centers.
The study recommended implementing Lean Six Sigma as practices and approach in physiotherapy units at UNRWA health Centers.
Furthermore, employees should be trained according to needs assessment in order to implement Lean Six Sigma successfully, and incentives should be provided to employees based on their performance.
Main Subjects
No. of Pages
175
Table of Contents
Table of contents.
Abstract.
Abstract in Arabic.
Chapter One : Introduction.
Chapter Two : Literature review.
Chapter Three : Previous studies.
Chapter Four : The research methodology.
Chapter Five : Data analysis and discussion.
Chapter Six : Conclusions and recommendations.
References.
American Psychological Association (APA)
Abu Sharkh, Nabilah Muhammad Abd Allah. (2017). The impact of lean six sigma practices on physiotherapy service quality at UNRWA health centers-Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911987
Modern Language Association (MLA)
Abu Sharkh, Nabilah Muhammad Abd Allah. The impact of lean six sigma practices on physiotherapy service quality at UNRWA health centers-Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University. (2017).
https://search.emarefa.net/detail/BIM-911987
American Medical Association (AMA)
Abu Sharkh, Nabilah Muhammad Abd Allah. (2017). The impact of lean six sigma practices on physiotherapy service quality at UNRWA health centers-Gaza Strip. (Master's theses Theses and Dissertations Master). Islamic University, Palestine (Gaza Strip)
https://search.emarefa.net/detail/BIM-911987
Language
English
Data Type
Arab Theses
Record ID
BIM-911987
