Ease of use and awareness to use as a predictor of confidence in E-BankingLeading to adoption of E-banking : the case of Islamic Banks in Pakistan

Joint Authors

Naz, Iram
Zia, Mubashshir Hasan
Chohan, Imarah Riyad
Hasan, Masud
Khan, Tariq Iqbal

Source

Journal of Islamic Business and Management

Issue

Vol. 9, Issue 1 (30 Jun. 2019), pp.148-159, 12 p.

Publisher

Riphah International University Riphah Centre of Islamic Business

Publication Date

2019-06-30

Country of Publication

Pakistan

No. of Pages

12

Main Subjects

Financial and Accounting Sciences
Islamic Economics and Finance

Topics

Abstract EN

In E-banking the customers’ role is critical and important.

Their inclination towards e-banking is of high importance to the banks as well.

This study explored the behaviour of individual customers for their adoption of e-banking considering ease of use and awareness provided by the Islamic banks in Pakistan.

Data was collected from 300 individuals.

Process by Hayes (2012) was used for analysis.

Results show that mediating role of confidence on e-banking between the relationship of ease of use and adoption of e-banking is significant.

Variable of confidence on e-banking mediates the relationship between dependent and independent variable.

The second mediating role of confidence in e-banking mediates the relationship between relationship of awareness to use and adoption of e-banking.

This study has critical implications for the Islamic banks in Pakistan that they need to facilitate and create awareness among customers to go for adoption of e-banking which will not only be convenient for customers but would be resource saving for the banks.

American Psychological Association (APA)

Naz, Iram& Zia, Mubashshir Hasan& Chohan, Imarah Riyad& Hasan, Masud& Khan, Tariq Iqbal. 2019. Ease of use and awareness to use as a predictor of confidence in E-BankingLeading to adoption of E-banking : the case of Islamic Banks in Pakistan. Journal of Islamic Business and Management،Vol. 9, no. 1, pp.148-159.
https://search.emarefa.net/detail/BIM-920543

Modern Language Association (MLA)

Naz, Iram…[et al.]. Ease of use and awareness to use as a predictor of confidence in E-BankingLeading to adoption of E-banking : the case of Islamic Banks in Pakistan. Journal of Islamic Business and Management Vol. 9, no. 1 (2019), pp.148-159.
https://search.emarefa.net/detail/BIM-920543

American Medical Association (AMA)

Naz, Iram& Zia, Mubashshir Hasan& Chohan, Imarah Riyad& Hasan, Masud& Khan, Tariq Iqbal. Ease of use and awareness to use as a predictor of confidence in E-BankingLeading to adoption of E-banking : the case of Islamic Banks in Pakistan. Journal of Islamic Business and Management. 2019. Vol. 9, no. 1, pp.148-159.
https://search.emarefa.net/detail/BIM-920543

Data Type

Journal Articles

Language

English

Notes

Includes bibliographical references : p. 156-159

Record ID

BIM-920543