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The relationship between total quality management and firm’s comprehensive performance : an empirical study
Other Title(s)
العلاقة بين إدارة الجودة الشاملة و أداء المؤسسة : دراسة ميدانية
Joint Authors
Abd al-Rahman, Abd al-Aziz Ahmad
Hamdan, Hayyan Mahmud
Source
The Arab Journal of Accounting
Issue
Vol. 20, Issue 1 (30 Jun. 2017), pp.120-138, 19 p.
Publisher
University of Bahrain Scientific Publishing Center
Publication Date
2017-06-30
Country of Publication
Bahrain
No. of Pages
19
Main Subjects
Financial and Accounting Sciences
Abstract EN
The main purpose of this study is to test the relationship between total quality management (TQM) and the comprehensive performance which is expressed by employee satisfaction, product quality, strategic performance, and customer satisfaction.
The sample of the study consists of the employees of the largest three pharmaceutical companies in Hama and Homs in Syria.
A questionnaire was developed to collect the data.
The results showed that a statistically significant relationship exists between TQM practices and product quality, strategic performance, and customer satisfaction.
The results also showed a weak statistically significant relationship between TQM practices and employee satisfaction.
The research recommended to focus on all aspects of the comprehensive performance, specifically employees’ satisfaction
American Psychological Association (APA)
Abd al-Rahman, Abd al-Aziz Ahmad& Hamdan, Hayyan Mahmud. 2017. The relationship between total quality management and firm’s comprehensive performance : an empirical study. The Arab Journal of Accounting،Vol. 20, no. 1, pp.120-138.
https://search.emarefa.net/detail/BIM-955516
Modern Language Association (MLA)
Abd al-Rahman, Abd al-Aziz Ahmad& Hamdan, Hayyan Mahmud. The relationship between total quality management and firm’s comprehensive performance : an empirical study. The Arab Journal of Accounting Vol. 20, no. 1 (Jun. 2017), pp.120-138.
https://search.emarefa.net/detail/BIM-955516
American Medical Association (AMA)
Abd al-Rahman, Abd al-Aziz Ahmad& Hamdan, Hayyan Mahmud. The relationship between total quality management and firm’s comprehensive performance : an empirical study. The Arab Journal of Accounting. 2017. Vol. 20, no. 1, pp.120-138.
https://search.emarefa.net/detail/BIM-955516
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 140-142
Record ID
BIM-955516