تقييم الأداء الفندقي باستخدام مؤشرات قياس الأداء : دراسة حالة فندق قصر المنصور مستغانم

Abstract EN

The aim of the study is to identify and highlight the standards and indicators for measuring Hotel performance, the ways in which they are used to evaluate the performance of the the Hotel Mansour palace Mostaganem, and its role in improving performance and achieving added value.

The results of the study concluded that the use of all standards and indicators for measuring the Hotel performance in El Mansour palace Mostaganem requires data and information about all its activities, evaluation performance in the Hotel process is based on the consistency of effective performance with revenue access and can be used to assess performance efficiency among a range of Hotel institutions or Hotel chains.