رأس المال الفكري كآلية لتحسين جودة الخدمة التعليمية بمؤسسات التعليم العالي بالجزائر : دراسة حالة المركز الجامعي مرسلي عبد الله بتيبازة

Abstract EN

This study aims to identify the impact of intellectual capital components (human capital, structural capital, relationship capital) on the dimensions of the quality of the educational service (quality of teaching, quality of teaching programs, quality of educational management, quality of scientific research) at the level of the University Center Morsli Abdullah Tipaza, to achieve the objectives of the study and to analyze the data collected by the study tool (questionnaire) which was distributed to an unprovable intentional sample of 31 frames, was used by the Social Science SPSS program.

V25, based on a number of statistical methods, in which it was established that there is a strong and morally significant direct relationship between intellectual capital in its various dimensions and improving the quality of the educational service at the University Center of Morsli Abdullah Tipaza.