Range:
Research interests: Commercial banks; Bank customers; Banking services; Information technology; Quality of services
Research interests: Competition; Competitive institutions; Hotels; Physical environment; Regression analysis
Research interests: Case studies; Customer services; Digitizing; Internet marketing.; Social networking Web sites
Research interests: Case studies; Developed countries; Industrial revolution; Quality assurance; systems
Research interests: Customer services; Internet marketing.; Social customer relationship management; Social networking Web sites
Research interests: Case studies; Customer services; Marketing mix
Research interests: Banks; Customers; Marketing; Quality assurance; Services
Research interests: Customer services; Quality assurance
Research interests: Marketing; Banks; Commercial banks; Prices; Securities
Research interests: Business logistics; Criminal law; Customer services; Foreign exchange; Remittances
Research interests: Banks; Economic crises; Management; Political crises; Quality assurance
Research interests: Consumer satisfaction; Evaluation; Financial markets; Financial performance; Quality assurance
Research interests: Banks; Behavior management; Commercial banks; Customer services; Management
Research interests: Banks; Comparative analysis; Medical care; Quality of services; Total quality management
Research interests: Management; Banks; Industrial enterprises; Knowledge management; Commercial banks
Research interests: Airlines; Case studies; Customer loyalty; Customer relations; Labour relations
Research interests: Customer services; Insurance; Quality of services; Regression analysis; Variance analysis
Research interests: Customer services; Human resources development
Research interests: Competition; Logistics; Marketing; Problem solving; Transport
Research interests: Customer services; Marketing; Oral communication; Customer relations; Sustainable development
Research interests: Banking services; Banks; Commercial banks; Consumer satisfaction; Marketing
Research interests: Case studies; Customer services; Hotels; Marketing
