Measuring the satisfaction of the users of Batna's airport : case study

الملخص EN

Air transportation has had growing attention globally and locally; Algeria's air transportation is subject to many criticizing whether it is about the national transport companies or the airports' performances.

In this study, we aim to measure the customers' satisfaction regarding the services offered by Batna's Airport.

A questionnaire was distributed and filled by the airport's users during March 2015; then the collected data was treated and analyzed by SPSS 20' and Microsoft Excel 2007.

Results show a medium customers' satisfaction (61.

7%).