Measuring the satisfaction of the users of Batna's airport : case study
Other Title(s)
قياس رضا مستعملي مطار باتنة : دراسة حالة
Joint Authors
Bu Bakkur, Faris
Buzaydah, Asmahan Balqasim
Source
Recherches Économiques et Managériales
Issue
Vol. 13, Issue 26 (31 Dec. 2019), pp.69-90, 22 p.
Publisher
Publication Date
2019-12-31
Country of Publication
Algeria
No. of Pages
22
Main Subjects
Topics
Abstract AR
حظي النقل الجوي باهتمام متزايد على الصعيدين العالمي و المحلي لكن يخضع في الجزائر للكثير من الانتقادات سواء كان يتعلق بشركات النقل الوطنية أو أداء البني التحتية أي المطارات.
تهدف هذه الدراسة إلى قياس رضا العملاء فيما يتعلق بالخدمات التي يقدمها مطار باتنة.
تم توزيع و ملء استبيان من قبل مستخدمي المطار خلال شهر مارس 2015 ثم تمت معالجة البيانات التي تم جمعها و تحليلها بواسطة SPSS 20 و Microsoft Excel 2007.
أظهرت النتائج رضا متوسط لمستخدمي المطار بنسبة 61.
7٪.
Abstract EN
Air transportation has had growing attention globally and locally; Algeria's air transportation is subject to many criticizing whether it is about the national transport companies or the airports' performances.
In this study, we aim to measure the customers' satisfaction regarding the services offered by Batna's Airport.
A questionnaire was distributed and filled by the airport's users during March 2015; then the collected data was treated and analyzed by SPSS 20' and Microsoft Excel 2007.
Results show a medium customers' satisfaction (61.
7%).
American Psychological Association (APA)
Buzaydah, Asmahan Balqasim& Bu Bakkur, Faris. 2019. Measuring the satisfaction of the users of Batna's airport : case study. Recherches Économiques et Managériales،Vol. 13, no. 26, pp.69-90.
https://search.emarefa.net/detail/BIM-1024536
Modern Language Association (MLA)
Buzaydah, Asmahan Balqasim& Bu Bakkur, Faris. Measuring the satisfaction of the users of Batna's airport : case study. Recherches Économiques et Managériales Vol. 13, no. 26 (2019), pp.69-90.
https://search.emarefa.net/detail/BIM-1024536
American Medical Association (AMA)
Buzaydah, Asmahan Balqasim& Bu Bakkur, Faris. Measuring the satisfaction of the users of Batna's airport : case study. Recherches Économiques et Managériales. 2019. Vol. 13, no. 26, pp.69-90.
https://search.emarefa.net/detail/BIM-1024536
Data Type
Journal Articles
Language
English
Notes
Includes bibliographical references : p. 90
Record ID
BIM-1024536
