Measure of the perceived quality in the public service National Social Security insurance fund (CNAS)‎ of -Mascara state

الملخص EN

This article focuses on the quality of service in the public sector.

Its objective is to test a scale for measuring the perceived quality of the public service.

Based on the works of Parasuraman (1988) and Sabadie (2011), our study was conducted on a population of 250 individuals regarding their assessment of the quality of Mascara's National Social Security insurance Fund (CNAS) services.

The results highlighted three dimensions of public service quality: tangibility, responsibility and general evaluation.